Legal & Compliance

1. Privacy Policy
2. Cookie Policy
3. Website Terms and Conditions
4. Complaints, Concerns and Feedback Procedure
5. Safeguarding Statement and Procedure
6. Modern Slavery and Human Trafficking Statement
7. Equality, Diversity and Inclusion Statement
8. Information Governance and Confidentiality Statement
9. Health and Safety Statement
10. Website Accessibility Statement
11. NHS and Public Sector Partnerships Statement
12. Policies and Compliance Statement

1. Safeguarding Statement

Safeguarding Statement

William T Healthcare is committed to protecting adults at risk, children, young people and all people who use or come into contact with our services from abuse, neglect, exploitation and avoidable harm.

Safeguarding is everyone’s responsibility. We work to ensure that people are treated with dignity, respect and compassion, and that any concerns about safety, abuse or poor practice are recognised, reported and acted upon promptly.

Our Commitment

William T Healthcare will:

Ensure that safeguarding is embedded within our culture, leadership and day-to-day practice.

Promote the safety, wellbeing, dignity and human rights of people who use our services.

Follow relevant safeguarding legislation, statutory guidance, CQC requirements and local safeguarding procedures.

Ensure staff understand how to identify and report safeguarding concerns.

Respond promptly and appropriately to allegations, disclosures, incidents or concerns.

Work in partnership with local authorities, NHS services, safeguarding teams, the police, CQC and other relevant agencies.

Maintain safe recruitment practices, including identity checks, references, right to work checks and Disclosure and Barring Service checks where required.

Promote openness, transparency and learning from incidents, concerns, complaints and feedback.

Types of Abuse

Safeguarding concerns may include, but are not limited to:

Physical abuse
Emotional or psychological abuse
Sexual abuse
Financial or material abuse
Neglect or acts of omission
Discriminatory abuse
Domestic abuse
Organisational abuse
Modern slavery
Self-neglect
Exploitation
Poor practice or unsafe care

Reporting a Safeguarding Concern

Anyone can raise a safeguarding concern, including service users, family members, staff, professionals, visitors and members of the public.

If you believe someone is in immediate danger, call 999.

For non-emergency safeguarding concerns relating to William T Healthcare, please contact:

William T Healthcare
Address: 37–38 Vulcan Road, Leicester, England, LE5 3EF
Tel: +44 116 368 0010
Email: info@williamthealthcare.co.uk

Concerns may also be reported directly to the relevant local authority safeguarding team, CQC, the police or NHS safeguarding professionals where appropriate.

Staff Training and Accountability

All staff are expected to understand their safeguarding responsibilities and follow our safeguarding procedures. Staff receive appropriate training, supervision and guidance to help them recognise signs of abuse, report concerns and support people safely.

Safeguarding concerns are reviewed by management, recorded appropriately and escalated in line with legal, regulatory and local safeguarding requirements.

CQC and Quality Standards

William T Healthcare aims to meet CQC expectations relating to safe care and treatment, safeguarding from abuse, dignity and respect, person-centred care, staffing, fit and proper persons, complaints and good governance.

2. Privacy Policy

Privacy Policy

William T Healthcare respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, contact us, make a referral, apply for a job or receive services from us.

Who We Are

William T Healthcare provides healthcare and care-related services from:

37–38 Vulcan Road, Leicester, England, LE5 3EF
Tel: +44 116 368 0010
Email: info@williamthealthcare.co.uk

For questions about this Privacy Policy or how we handle personal data, please contact us using the details above.

Information We May Collect

We may collect personal information including:

Name
Address
Email address
Telephone number
Date of birth
Referral information
Health and care information
Emergency contact details
Professional contact details
Employment and recruitment information
Website enquiry information
Feedback, complaints and correspondence
Information required for safeguarding, quality assurance and regulatory purposes

Where relevant, we may also process special category data, such as health information, disability information, care needs, safeguarding information and equality monitoring information.

How We Use Personal Information

We use personal information to:

Respond to enquiries
Provide safe and effective care or support
Process referrals
Assess service suitability
Manage care planning and reviews
Communicate with service users, families, professionals and commissioners
Recruit staff safely
Manage employment and HR processes
Meet safeguarding responsibilities
Respond to complaints, concerns and feedback
Comply with legal, regulatory and contractual duties
Improve the quality and safety of our services
Maintain accurate records
Meet CQC, NHS, local authority and commissioner requirements

Lawful Basis for Processing

We only process personal data where we have a lawful basis under UK data protection law. This may include:

Consent
Contractual necessity
Legal obligation
Vital interests
Public task
Legitimate interests
Provision of health or social care
Safeguarding of individuals at risk

Sharing Information

We may share information where necessary and lawful with:

NHS services
Local authorities
CQC
Safeguarding teams
Police or emergency services
Commissioners
Healthcare professionals
Social workers
Regulators
Professional advisers
IT and secure system providers
Recruitment and employment screening providers

We only share information where there is a legitimate reason to do so, such as providing care, protecting someone from harm, meeting legal requirements or responding to regulatory duties.

How We Protect Your Information

We use appropriate organisational and technical measures to protect personal information. These may include secure systems, access controls, staff confidentiality requirements, staff training, password protection, secure storage and controlled sharing arrangements.

How Long We Keep Information

We keep personal information only for as long as necessary for the purpose it was collected, including legal, regulatory, safeguarding, employment, insurance and contractual requirements.

Your Rights

Depending on the circumstances, you may have the right to:

Access your personal information
Ask for inaccurate information to be corrected
Ask for information to be erased
Object to certain processing
Request restriction of processing
Request data portability
Withdraw consent where processing is based on consent
Complain to the Information Commissioner’s Office

Complaints About Data Protection

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office.

Review

This Privacy Policy will be reviewed regularly and updated where required.

3. Cookie Policy

Cookie Policy

This Cookie Policy explains how William T Healthcare uses cookies and similar technologies on our website.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience and provide information about how visitors use the site.

Types of Cookies We May Use

Essential Cookies

These cookies are necessary for the website to work properly. They may support security, page navigation, form submissions and basic website functionality.

Analytics Cookies

These cookies help us understand how visitors use our website, such as which pages are visited and how users move around the site. This helps us improve the website.

Functionality Cookies

These cookies may remember choices you make, such as accessibility preferences or form information.

Marketing Cookies

If used, these cookies may help us measure the effectiveness of advertising or online campaigns.

Cookie Consent

Where required by law, we will request your consent before placing non-essential cookies on your device. You can choose whether to accept or reject non-essential cookies.

Essential cookies may be used without consent because they are necessary for the website to function.

Managing Cookies

You can control cookies through your browser settings. You may be able to block, delete or restrict cookies. Please note that disabling some cookies may affect how the website works.

Third-Party Cookies

Some cookies may be placed by third-party services used on our website, such as analytics tools, embedded content, maps, videos or social media links. These third parties may process data according to their own privacy and cookie policies.

Updates

We may update this Cookie Policy if our website or cookie use changes.

4. Complaints, Concerns and Feedback

Complaints, Concerns and Feedback Procedure

William T Healthcare is committed to providing safe, respectful, person-centred and high-quality services. We welcome feedback, compliments, concerns and complaints because they help us improve.

We take all complaints seriously and aim to respond fairly, promptly and transparently.

Who Can Make a Complaint?

A complaint can be made by:

A person using our services
A family member or representative
A professional
A commissioner
A staff member
A visitor
Any person affected by our service

Where a complaint is made on behalf of someone else, we may need to confirm consent unless there is a safeguarding, legal or best-interest reason to proceed.

How to Make a Complaint

You can contact us by phone, email or in writing:

William T Healthcare
37–38 Vulcan Road, Leicester, England, LE5 3EF
Tel: +44 116 368 0010
Email: info@williamthealthcare.co.uk

What Happens Next?

We will acknowledge your complaint as soon as possible.

We will review the concern carefully and may contact you for more information.

We will investigate the matter fairly and objectively.

We will provide a response explaining the outcome, any learning identified and any action we intend to take.

Where appropriate, we will update internal procedures, provide staff guidance or take corrective action.

Safeguarding Concerns

If a complaint raises a safeguarding concern, we will follow our safeguarding procedure and may need to refer the matter to the local authority safeguarding team, CQC, police or another appropriate agency.

If someone is at immediate risk of harm, call 999.

Escalation

If you are not satisfied with our response, you can ask for the matter to be reviewed by a senior member of management.

Depending on the nature of the concern, you may also contact CQC, the relevant local authority, NHS commissioner or other appropriate body.

Learning From Complaints

Complaints are reviewed as part of our quality assurance and governance processes. We use feedback to improve service quality, safety, communication and people’s experience of care.

5. Website Terms and Conditions

Website Terms and Conditions

These Terms and Conditions apply to your use of the William T Healthcare website. By using this website, you agree to use it lawfully, responsibly and in accordance with these terms.

Website Information

The information on this website is provided for general information only. It does not replace professional medical, legal, clinical or emergency advice.

If you or someone else needs urgent medical help, call 999 or contact NHS 111 where appropriate.

Use of the Website

You must not use this website:

For unlawful purposes
To submit false or misleading information
To interfere with website security or functionality
To upload harmful software or malicious content
To attempt unauthorised access to our systems
To copy content without permission

Service Information

We aim to keep website information accurate and up to date. However, services may change over time and we cannot guarantee that all information is always complete, current or error-free.

Please contact us directly to confirm service availability, referral requirements or partnership opportunities.

Intellectual Property

Website content, including text, graphics, branding, layout and documents, belongs to William T Healthcare or its licensors unless otherwise stated. You may view and print website content for personal or professional reference, but you must not reproduce or distribute it without permission.

External Links

Our website may contain links to external websites. We are not responsible for the content, security, accuracy or privacy practices of external websites.

Liability

We take reasonable care to maintain this website, but we do not guarantee that it will always be available, secure or free from errors. To the fullest extent permitted by law, William T Healthcare is not responsible for loss or damage arising from use of the website.

Changes to These Terms

We may update these Terms and Conditions from time to time. Continued use of the website means you accept the updated terms.

Contact

For questions about these terms, contact:

William T Healthcare
Tel: +44 116 368 0010
Email: info@williamthealthcare.co.uk

6. Modern Slavery and Human Trafficking Statement

Modern Slavery and Human Trafficking Statement

William T Healthcare has a zero-tolerance approach to modern slavery, human trafficking, forced labour, exploitation and abuse. We are committed to acting ethically and responsibly in our operations, recruitment practices and supply chain relationships.

Our Commitment

We will:

Promote safe and fair working practices
Carry out appropriate recruitment checks
Verify identity, right to work and employment suitability
Use safer recruitment procedures
Expect suppliers and partners to act ethically
Encourage staff to report concerns
Respond promptly to allegations of exploitation
Work with relevant authorities where concerns are identified

Recruitment and Employment

William T Healthcare does not support or tolerate any form of forced labour, debt bondage, human trafficking, coercion, unlawful deductions, document withholding or exploitation.

We expect all workers to be treated fairly, paid appropriately and employed in accordance with UK employment law.

Supply Chain

We expect suppliers, contractors and partner organisations to operate responsibly and to take reasonable steps to prevent modern slavery and labour exploitation within their own operations.

Reporting Concerns

Any concern about modern slavery, exploitation or unsafe working practice should be reported to management immediately.

Where there is immediate danger, call 999.

Concerns may also be reported to the Modern Slavery Helpline or relevant authorities.

Review

This statement will be reviewed regularly to ensure it remains suitable and effective.

7. Equality, Diversity and Inclusion Statement

Equality, Diversity and Inclusion Statement

William T Healthcare is committed to promoting equality, diversity, inclusion, dignity and respect in everything we do.

We aim to provide services that are fair, accessible, respectful and responsive to people’s individual needs, backgrounds, beliefs, choices and circumstances.

Our Commitment

We will not unlawfully discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other protected characteristic.

We are committed to:

Treating people with dignity and respect
Promoting inclusive and person-centred care
Making reasonable adjustments where required
Supporting accessible communication
Respecting cultural, religious and personal preferences
Promoting fair recruitment and employment practices
Challenging discrimination, harassment, bullying and victimisation
Listening to feedback and improving our services

Inclusive Services

We recognise that each person has different needs, experiences and preferences. Our approach is to provide care and support that respects people’s identity, independence, privacy, choices and rights.

Staff Responsibilities

All staff are expected to treat people respectfully and to promote equality and inclusion in their work. Concerns about discrimination or unfair treatment are taken seriously and addressed appropriately.

8. Information Governance and Confidentiality Statement

Information Governance and Confidentiality Statement

William T Healthcare is committed to handling information lawfully, securely, confidentially and responsibly.

We recognise that healthcare, care and employment information can be sensitive. We take our responsibility to protect information seriously.

Our Information Governance Principles

We aim to ensure that information is:

Processed lawfully, fairly and transparently
Used only for appropriate purposes
Accurate and kept up to date where required
Stored securely
Accessed only by authorised people
Shared only where necessary and lawful
Retained only for as long as required
Disposed of securely when no longer needed

Confidentiality

Staff are expected to maintain confidentiality at all times. Information about service users, families, staff, applicants, professionals and partner organisations must not be shared inappropriately.

Confidentiality may need to be overridden where there is a legal duty, safeguarding concern, serious risk of harm, regulatory requirement or other lawful reason.

Secure Records

We use appropriate systems and procedures to protect records from unauthorised access, loss, misuse or disclosure. Access to information is limited to those who need it for their role.

Data Breaches

Any suspected data breach must be reported promptly to management. We will investigate, take action to reduce risk and notify relevant authorities or individuals where required by law.

Staff Training

Staff are expected to follow confidentiality, data protection and information governance procedures. Training and guidance are provided where relevant to their role.

9. Health and Safety Statement

Health and Safety Statement

William T Healthcare is committed to protecting the health, safety and welfare of service users, staff, visitors, contractors, professionals and others affected by our work.

We aim to provide safe systems of work and to reduce risks so far as reasonably practicable.

Our Commitment

We will:

Identify and manage health and safety risks
Maintain safe working procedures
Provide appropriate staff training and guidance
Report, record and review accidents and incidents
Promote infection prevention and control
Support lone working safety where applicable
Maintain safe premises and equipment where relevant
Comply with legal, regulatory and contractual duties
Review health and safety arrangements regularly

Risk Assessment

Risk assessments are used to identify hazards, reduce risk and support safe care and working practices. These may include environmental risks, moving and handling, infection control, lone working, medication, travel, personal safety and individual care-related risks.

Staff Responsibilities

All staff are responsible for following health and safety procedures, reporting hazards, using equipment safely and taking reasonable care of themselves and others.

Incident Reporting

Accidents, incidents, near misses and safety concerns must be reported promptly. Learning from incidents is used to improve safety and reduce future risk.

10. Accessibility Statement

Accessibility Statement

William T Healthcare is committed to making our website and services accessible, inclusive and user-friendly.

We want people to be able to access information about our services clearly and easily, regardless of disability, language, communication need or technology used.

Our Commitment

We aim to:

Use clear and understandable language
Provide accessible website content where possible
Support reasonable adjustments
Respond to requests for alternative formats
Improve accessibility over time
Listen to feedback from website users and service users

Alternative Formats

If you need information in another format, such as large print, easy read, audio, translated information or another accessible format, please contact us.

Tel: +44 116 368 0010
Email: info@williamthealthcare.co.uk

Website Feedback

If you experience difficulty using our website or accessing information, please let us know so we can try to help and improve.

11. NHS and Public Sector Partnerships

NHS and Public Sector Partnerships

William T Healthcare is committed to working professionally and collaboratively with NHS organisations, local authorities, commissioners, integrated care systems, social care partners and other public sector bodies.

We understand the importance of safe, reliable, person-centred and well-governed services when supporting people with health and care needs.

Our Approach

We aim to provide services that are:

Safe
Responsive
Compassionate
Person-centred
Well-led
Accountable
Properly governed
Focused on dignity, independence and wellbeing

Governance and Compliance

William T Healthcare recognises the importance of strong governance, quality assurance and regulatory compliance. Our approach includes:

Clear management oversight
Quality monitoring
Safeguarding procedures
Complaints and feedback management
Staff training and supervision
Incident reporting and learning
Information governance
Health and safety arrangements
Equality, diversity and inclusion
Continuous improvement

Working With Commissioners

We aim to work transparently with commissioners and partner agencies. Where required, we can provide relevant information relating to service delivery, compliance, quality monitoring, staffing, safeguarding, governance and performance.

Quality and Safety

We are committed to meeting relevant CQC standards and maintaining systems that support safe, effective, caring, responsive and well-led services.

Contact Us

For partnership, referral or commissioning enquiries, please contact:

William T Healthcare
37–38 Vulcan Road, Leicester, England, LE5 3EF
Tel: +44 116 368 0010
Email: info@williamthealthcare.co.uk

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About William T Healthcare
William T Healthcare is committed to delivering safe, compassionate and person-centred healthcare services. We work with individuals, families, professionals and partner organisations to provide reliable support that promotes dignity, independence and wellbeing.

Legal & Compliance
Safeguarding
Privacy Policy
Cookie Policy
Complaints Procedure
Modern Slavery Statement
Terms & Conditions
Equality, Diversity and Inclusion
Information Governance
Accessibility Statement

Use 37–38 Vulcan Road instead of 37+38 Vulcan Road, and use info@williamthealthcare.co.uk consistently.